**General Background**

GRC are policy makers, lawyers and development experts dedicated to promoting accountability and strengthening justice systems through the application of international law. With ongoing operations in some of the world’s most complex legal and security environments, Global Rights Compliance continues to provide specialised legal expertise, policy solutions, and strategic advisory services to uphold justice and strengthen the rule of law globally.

We are looking for an IT Officer to join our Team in Ukraine. The IT Officer will provide day-to-day technical and operational IT support to ensure the smooth functioning of GRC’s IT infrastructure, systems, devices, and inventory management processes within Ukraine.

**Full-time/Part-time:** Full-time

**Location:** Kyiv, Ukraine

**The Role**

**Technical Support & User Assistance**

- Provide first-line technical support to teams, responding to hardware, software, connectivity, and network-related issues.
- Provide in-person IT support and troubleshooting assistance to the entire Ukraine team within the Kyiv office, including resolving day-to-day hardware, software, and device-related issues.
- Diagnose, troubleshoot, and resolve hardware and software problems across operating systems and devices.
- Support onboarding and offboarding processes, including laptop preparation, account setup, application configuration, and equipment allocation.
- Provide support for printers, peripherals, mobile devices, video conferencing systems, and remote collaboration tools.
- Provide IT support for virtual meetings, webinars, and hybrid events.

**IT Infrastructure & Systems Administration**

- Maintain and monitor IT infrastructure including Microsoft 365, email systems, cloud platforms, file storage systems, and local office networks.
- Administer routine updates, upgrades, patches, and maintenance to systems and software to ensure security and operational reliability.
- Support implementation and maintenance of endpoint management systems, including Microsoft Intune, Apple Business Manager, and others as needed.
- Assist in maintaining secure backups and disaster recovery procedures.
- Support organisational website and cloud-based systems where required.
- Contribute to the ongoing development and improvement of organisational IT systems and processes.

**Cybersecurity & Compliance Support**

- Support implementation of organisational cybersecurity policies, procedures, and controls.
- Ensure devices and systems comply with organisational security standards and policies.
- Support antivirus management, endpoint protection, access controls, and secure configuration practices.
- Escalate cybersecurity incidents, secure backup protocols, vulnerabilities, and risks to the IT Security Officer as appropriate.
- Support compliance with organisational information governance and data protection requirements.

**Inventory & Warehouse Management**

- Maintain and manage accurate inventory records for all GRC IT and operational assets in Ukraine.
- Oversee the organisation, tracking, storage, allocation, and maintenance of equipment within the Kyiv warehouse.
- Conduct periodic inventory checks and asset audits.
- Ensure proper documentation and tracking of equipment issued to staff, consultants, and programmes.
- Coordinate procurement, repairs, replacements, and disposal of IT equipment in line with organisational procedures.

**Vendor & Operational Coordination**

- Coordinate with third-party vendors and service providers for technical support, procurement, and maintenance services.
- Test and evaluate hardware and software for potential integration into existing systems.
- Support office IT setup and operational requirements across programmes and field activities.
- Work closely with the IT Security Officer and IT & Systems Coordinator to ensure consistent implementation of organisational IT standards and procedures.

**Capacity Building & Team Support**

- Assist in user training and communicate system updates, IT procedures, and best practices effectively.
- Support teams in adopting secure and efficient digital working practices.
- Assist in user training and communicate system updates or changes effectively.

**Your Background**

- Degree in Computer Science or a related field.
- 2.5+ years of experience in a similar role.
- Familiarity with the latest technology trends to ensure systems are maintained and up-to-date (Microsoft 365, MDM: Microsoft Intune, Apple Business
- Manager, JAMF Pro. Google Workspace, Office LAN:, Organisational website support).
- Extensive experience in solving hardware and software issues.
- Technical proficiency in IT systems and networks.
- Able to manage multiple tasks and prioritize effectively.
- Attention to detail and strong organizational skills.
- Understanding of cybersecurity principles and practices.
- Excellent analytical and problem-solving skills, along with critical thinking abilities.
- Self-motivated, detail-oriented, and can work well independently.
- Excellent communication skills in English and Ukrainian, both written & verbal.